1. Grievance Officer
- Name: [Grievance Officer name]
- Designation: Grievance Officer
- Email: contact@priinteve.com
- Phone: +91 96620 70751 (Monday to Saturday, 10:00 to 18:00 IST)
- Address: Priinteve Innovations LLP (operating as Salonly), 416, Mukhi ne Khadki, Paldi Gaam, Paldi, Ahmedabad 380007, Gujarat, India
2. What you can raise
- a booking, salon or service problem that the salon has not resolved;
- content on the platform that is unlawful, infringing, false or abusive (including a review or listing);
- a privacy concern: access, correction or erasure of your data, withdrawing consent, or a suspected data breach;
- any other complaint about how the platform operates.
3. How to complain
Email contact@priinteve.com with your name, contact details, the salon or page concerned, a clear description and any screenshots or reference numbers. Complaints from a person whose own content or image is misused may be made on their behalf by an authorised representative.
4. Our timelines
- We acknowledge your complaint within 24 hours.
- We resolve it within 15 days of receipt.
- Content that exposes a person's private areas, shows nudity or sexual acts, or is impersonation (including morphed images) is removed within 24 hours of a complaint, as the IT Rules require.
- Requests to exercise data rights are answered within the time the DPDP Rules prescribe.
5. If you are not satisfied
You may approach the Data Protection Board of India for data-protection complaints (after using this process first), the National Consumer Helpline (1915 or consumerhelpline.gov.in) or the appropriate Consumer Commission for consumer disputes, and a Grievance Appellate Committee as permitted under the IT Rules for content decisions.
Complaints of cybercrime can also be reported at cybercrime.gov.in or on 1930.